Consulting

Portfolio

Click here for selected consulting projects.

Publications

Russ, T. L. (in press). Signs of change: Indentifying and overcoming roadblocks. In E. Biech (Ed.) The Pfeiffer Training Annual. San Francisco: Pfeiffer.

Russ, T. L., & Kirkpatrick, D. L. (2009). Kirkpatrick express evaluation toolkit: A complete system for measuring training outcomes. King of Prussia, PA: HRDQ.  (press interview / press release)

Russ, T. L. (2008). “Role” of the die. In E. Biech (Ed.) The Trainer’s Warehouse book of games: Fun and energizing ways to enhance learning (pp. 235-238). San Francisco: Pfeiffer.

Russ, T. L., & Heyman, M. S. (2008). Living the magic: Driving results through people. New York: Macy’s, Inc.

Russ, T. L., & Heyman, M. S. (2008). Return to oz: Demonstrating accountability for breakthrough solutions. New York: Barnes & Noble College Booksellers, Inc.

Russ, T. L., & Heyman, M. S. (2008). Service leadership: Living our values. New York: Barnes & Noble College Booksellers, Inc.

Russ, T. L., & Heyman, M. S. (2008). Talent management. New York: Barnes & Noble, Inc.

Russ, T. L. (2007). Book review of Getting action from organizational surveys: New concepts, technologies, and applications. In B. Ellet (Ed.), Training Media Review. Cambridge, MA: TMR Publications.

Russ, T. L. (2007). Book review of I’ll take learning for 500: Using game shows to engage, motivate, and train. In B. Ellet (Ed.), Training Media Review. Cambridge, MA: TMR Publications. 

Russ, T. L., & Heyman, M. S, (2007). Building my team. New York: Barnes & Noble, Inc.

Russ, T. L., & Heyman, M. S. (2007). Building our bench. New York: Barnes & Noble College Booksellers, Inc.  

Russ, T. L., & Heyman, M. S. (2007). Driving my sales everyday. New York: Barnes & Noble College Booksellers, Inc.

Russ, T. L., & Heyman, M. S. (2007). Mission possible: Coaching my team. New York: Barnes & Noble College Booksellers, Inc.

Russ, T. L., & Heyman, M. S. (2007). My Macy’s: Taking ownership. New York: Macy’s, Inc.

Heyman, M. S., & Russ, T. L. (2006). Building on our competencies. New York: Barnes & Noble College Booksellers, Inc.

Heyman, M. S., & Russ, T. L. (2006). Improving your store visits. New York: Barnes & Noble College Booksellers, Inc.

Heyman, M. S., & Russ, T. L. (2006). Leading with DiSC. New York: Barnes & Noble College Booksellers, Inc.

Lerman, B. L., Russ, T. L., & Tromp, S. A. (2006). Organizational development series: Facilitating focus groups. Washington, DC: National Association of College and University Business Officers.

Russ, T. L., & Heyman, M. S. (2006). Building the right relationships: Using the DiSC profiles to influence others. New York: Barnes & Noble College Booksellers, Inc.

Heyman, M. S. & Russ, T. L. (2005). Teambuilding: Understanding yourself, understanding others. New York: Barnes & Noble College Booksellers, Inc. 

Russ, T. L. (2005). Welcoming and orienting new student employees. New Brunswick, NJ: Center for Organizational Development and Leadership at Rutgers University.

Russ, T. L., & Gingrich, C. (2005). Equality talks: Communication strategies for civil rights activists. Washington, DC: Human Rights Campaign.

Russ, T. L., & Heyman, M. S. (2005). Breakthrough business: A learning journey. New York: Barnes & Noble College Booksellers, Inc.

Russ, T. L., & Heyman, M. S. (2005). Hiring the right people. New York: Barnes & Noble College Booksellers, Inc.

Russ, T. L., & Heyman, M. S. (2005). Problem solving: Creating breakthrough solutions. New York: Barnes & Noble College Booksellers, Inc. 

France, D., & Russ, T. L. (2004). A Barnes & Noble learning journey. New York: Barnes & Noble Booksellers, Inc.

Russ, T. L. (2003). Delivering performance reviews. Washington, DC: Starbucks Coffee Company.

Russ, T. L. (2003). First impressions: New management orientation. Washington, DC: Starbucks Coffee Company. 

Russ, T. L. (2002). Advanced customer service skills. New York, NY: Macy’s Department Stores.

Foster, S., & Russ, T. L. (2001). Be our guest: Customer service skills. New York: Macy’s Department Stores.

Russ, T. L. (2001). Diversity awareness: The business case. New York: Macy’s Department Stores. 

Russ, T. L. (2001). Right start orientation. New York: Macy’s Department Stores.

Russ, T. L. (2000). Deloitte & Touche onboarding orientation. New York: Deloitte & Touche, LLP. 

Russ, T. L. (1999). Equality talks … and America listens: A public speaking training manual for civil rights activists. Washington, DC: Human Rights Campaign.

Dinkins, L., & Russ, T. L. (1998). Cultural awareness. Chicago, IL: S. K. Morgan Associates, Inc.